fun247 Privacy Policy

1.1 Registration Data

When you create a fun247 account we collect the information you provide directly, which typically includes:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address (district, city, and division — for example Dhaka, Chittagong, Sylhet, or Khulna)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

1.2 Identity Verification Documents

To comply with anti-money-laundering obligations and to confirm your age and identity, we may request copies of government-issued identification documents such as a National Identity Card (NID), passport, or driving licence. We may also request proof of address (utility bill, bank statement) and, for withdrawals above certain thresholds, proof of the payment method used (for example, a screenshot of your bKash, Nagad, or Rocket account matching the name on your fun247 profile).

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, we record transaction details including the payment method used, the transaction amount in BDT, the date and time, and the transaction reference number provided by the payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer). We do not store full card numbers or mobile-wallet PINs — these remain with your payment provider at all times.

1.4 Usage and Technical Data

When you browse or use the Platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, links clicked, and time spent on each section
• Game sessions, bet history, stake amounts, and game outcomes
• Session start and end times (in Bangladesh Standard Time, UTC+6)

This data is used for fraud prevention, responsible gaming monitoring, Platform optimisation, and customer support purposes.

1.5 Communications Data

If you contact our support team by email or live chat, we retain records of those communications — including your messages, our responses, and any attachments — for quality assurance, dispute resolution, and regulatory compliance purposes. We may also retain records of promotional communications sent to you and your opt-in or opt-out status.

2.1 Account Management and Service Delivery

The primary purpose of collecting your registration data is to create and maintain your fun247 account, verify your identity, process your deposits and withdrawals, settle your bets and game results, and provide you with customer support. Without this data, we cannot operate the Platform or fulfil our contractual obligations to you as a player.

2.2 Legal and Regulatory Compliance

fun247 is legally required to verify the identity and age of all players, retain financial records, report suspicious activity where mandated, and cooperate with law enforcement authorities when lawfully compelled to do so. Processing your data for these purposes is a legal obligation and cannot be opted out of as a condition of using the Platform.

2.3 Fraud Prevention and Security

We use technical and usage data to detect and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access. This includes automated monitoring of betting patterns, login locations, and device fingerprints. Where suspicious activity is detected, accounts may be reviewed, temporarily suspended, and escalated to our compliance team.

2.4 Responsible Gaming Monitoring

fun247 uses account activity data — including session frequency, deposit amounts, loss rates, and self-exclusion history — to identify players who may be at risk of developing a gambling problem. Where such patterns are detected, we may contact the player to offer support tools, impose temporary limits, or escalate to our responsible gaming team. This processing is carried out in the legitimate interest of player welfare.

2.5 Marketing Communications

With your explicit consent, fun247 may send you promotional emails or SMS messages about new games, bonus offers, seasonal promotions (such as Eid or Pohela Boishakh specials), and cricket or sports betting markets. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting support or using the unsubscribe link in any email we send. Withdrawal of consent does not affect processing already carried out.

2.6 Platform Improvement and Analytics

Aggregated, anonymised usage data is used to understand how players navigate the Platform, which games are most popular, and where technical improvements can be made. This analytics processing does not identify individual players and is used solely to improve the fun247 experience.

3.1 Payment Processors

To process your deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, City Bank, and BRAC Bank. Each payment partner processes your data in accordance with their own privacy policies and applicable financial regulations. fun247 does not control how payment partners handle data once it has been transmitted for transaction processing.

3.2 Game Software Providers

Some casino games on the Platform are supplied by third-party game studios (including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). These providers may receive limited session data (such as player ID, stake amount, and game result) to facilitate game delivery and settle results. They do not receive your full personal profile.

3.3 Identity Verification Services

fun247 may engage third-party identity verification providers to assist with KYC (Know Your Customer) checks. Where your documents are submitted for verification, they may be processed by such a provider on our behalf and under our instruction. These providers act as data processors and are contractually bound to handle your data securely and only for verification purposes.

3.4 Legal and Regulatory Authorities

fun247 may disclose your personal data to law enforcement agencies, financial intelligence units, or other governmental bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of the Company, its players, or third parties. Such disclosures will be made only to the minimum extent required by law.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. fun247 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, prevent fraud, and understand how you use the Platform. Cookies do not contain your financial information or password.

4.2 Types of Cookies We Use

• Essential cookies — required for the Platform to function. These include session cookies that keep you logged into your account and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate the Platform. This helps us improve page performance and identify technical issues.
• Preference cookies — store settings such as your preferred language, notification preferences, and last-visited game category.

4.3 Managing Cookies

You can manage or delete cookies through your browser's settings at any time. Please be aware that disabling essential cookies will prevent the Platform from functioning correctly and may log you out of your account. Disabling analytics or preference cookies will not affect your ability to place bets or access games but may result in a less personalised experience.

5.1 Retention Periods

fun247 retains your personal data for as long as your account is active and for a period of at least five years after account closure, in accordance with standard financial record-keeping obligations. Transaction records, bet history, and identity verification documents may be retained for longer periods where required by applicable law or where they are subject to an ongoing legal dispute or investigation.

Marketing data (including your consent records and communication preferences) is retained for as long as you have an active account or until you withdraw consent, whichever comes sooner.

5.2 Deletion Requests

You may request the deletion of your personal data at any time by contacting support. We will action deletion requests subject to our legal obligation to retain certain records. Where full deletion is not possible due to legal retention requirements, we will restrict processing of the data to only what is legally mandated and inform you of the specific records that must be retained and why.

7.1 Technical Safeguards

fun247 implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and automated fraud and anomaly detection systems running continuously across the Platform.

7.2 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, fun247 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. We will provide details of the nature of the breach, the categories of data involved, the likely consequences, and the measures taken or proposed to address it.

8.1 21+ Policy

The fun247 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Platform using your details or device, please contact support immediately at [email protected].

9.1 Right to Update

fun247 reserves the right to update or revise this Privacy Policy at any time. When a material change is made, we will notify registered players by email and/or by displaying a prominent notice on the Platform at least 7 days before the change takes effect. The "Last updated" date at the top of this page will be revised accordingly. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

9.2 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to make a complaint about how your personal data has been handled, please contact the fun247 data team at [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days.